careers

Current Openings

Fire Alarm Technician

We are currently seeking  Fire Alarm Technicians for the Medford, MA, West Springfield, MA  & Smithfield, RI locations. This position requires the ability to service, inspect and repair fire alarm for established customers on a scheduled basis.  Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and reports.

Qualifications

  • High School Diploma/ GED required
  • NICET certification preferred
  • Knowledge of applicable fire codes and regulations
  • Valid Drivers License required
  • Minimum 5 years experience
  • Class D License required
  • Ability to be available on-call when scheduled required
Benefits

  • Competitive Pay
  • 401(k)
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays


 

Fire Sprinkler Technician

We are currently seeking  Fire Sprinkler Technicians for the Medford, MA, West Springfield, MA  & Smithfield, RI locations. This position requires the ability to service, inspect and repair sprinkler systems and fire pumps for established customers on a scheduled basis. Job duties include conducting service calls, systems testing and inspections to the prescribed standards, performing on-site emergency troubleshooting and repairs, identifying code issues and non-conformance issues, and preparing accurate and timely service tickets and report. Duties may also include installing fire sprinkler systems.

Responsibilities

  • Conduct scheduled service calls to customer’s satisfaction.
  • Test fire sprinkler systems and fire pumps.
  • Perform on-site emergency troubleshooting and repairs.
  • Perform duties of on-call shifts in a rotating schedule.
  • Prepare accurate and timely service tickets and reports.
  • Assist in the installation of fire sprinkler systems.
Qualifications

  • High school diploma or equivalent is required
  • NICET certification preferred
  • Knowledge of applicable fire codes and regulations
  • Valid Drivers License required
  • Minimum 5 years experience
  • MA Journeyman sprinkler license

Benefits

  • Competitive Pay
  • 401(k)
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays

 

 

Service Sales Representative

Do you have sales experience in life safety service sales?

Would you like to work for a company that is in the top 50 fastest growing privately held companies for the last 2 years in a row? (Boston Business Journal list)

Would you like to help us continue on this growth path?

Do you have a proven track record of meeting or exceeding your sales quotas?

Are you looking to join an organization with a lucrative compensation, robust benefits package and a friendly, fast-paced, rewarding work environment?

Fire Equipment Inc. is currently seeking a Service Sales Representative to join our growing team in the Worcester, MA market.

Responsibilities

  • Develop new business by identifying qualified prospects through networking, prospecting, cold-calling & creative lead generation with end-user customers.
  • Working with a base of existing customers to upsell FEI’s Testing & Inspection services.
  • Maintain customer retention by delivering FEI’s highly acclaimed service & support
  • Provide timely and effective sales presentations to prospective customers.
  • Exhibits a thorough knowledge of all services, pricing procedures and strategies to ensure that contract estimates are accurate and will deliver the expected return
  • Manage and maintain a detailed opportunity pipeline & achieve assigned monthly quota
  • Utilize Salseforce.com to forecast and track all sales activities
  • Represent the company in a positive and professional manner.
Qualifications

  • Bachelor’s degree preferred
  • 3-5 years of related experience in an outside sales role
  • Experience with Fire Alarm and/or Sprinkler strongly preferred.
  • Articulate and professional with an enthusiastic attitude and a focus on result
  • Familiarity with Salesforce.com preferred
  • Industry experience a HUGE plus but not required
  • Service contract sales experience required
  • Strong interpersonal, written, phone and listening skills

Benefits

  • Lucrative salary & incentive plan
  • Auto allowance
  • Fuel card
  • Health & Dental Benefits
  • 401(k)
  • Life & Disability, and supplemental coverage available

Business Development Representative

Would you like to work for a company that has made the top 50 fastest growing privately held companies for 2 years in a row? (Boston Business Journal)

With this continued growth, Fire Equipment Inc. has a need for a Business Development Representative to join our talented Service Sales team in the Medford, MA location. We are looking for a motivated, driven, customer focused individual to make calls to customers for their life safety service requirements.

Responsibilities

  • Responsible for the development of new business and the expansion of services to existing customer base.
  • Call existing customers & new customer prospects to schedule qualified appointments for the sales team.
  • Follow-up on quoted sales opportunities to ensure customer inquiries have been addressed & provide feedback to the sales team.
  • Qualify inbound sales activity and redistribute the opportunity to the appropriate sales representative(s).
  • Review upcoming construction projects in the area to identify opportunities for our Fire Alarm, Sprinkler and Special Hazards projects team.
  • Maintain a thorough knowledge of FEI services, pricing procedures and strategies to ensure that contract estimates are accurate and will deliver the expected return.
  • Document all contacts, actions and responses in CRM system (Salesforce.com).
  • Respond promptly and professionally to customer requests.
Qualifications

  • High school diploma or general education degree (GED)
  • Minimum of 2 years related experience
  • Excellent telephone presentation skills
  • Excellent customer service skills
  • Highly reliable, superior work ethic and integrity
  • Excellent organizational and time management skills
  • Acute attention to detail
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
  • Computer skills required: Microsoft Office. Familiarity with Salesforce.com a plus

Benefits

  • Health, Dental & Vision Benefits
  • 401(k)
  • Life & Disability
  • Supplemental benefits available

Service Coordinator/Dispatcher

For over 85 years Fire Equipment, Inc (FEI) has been a leader in New England with state-of-the-art fire protection & life-saving technology services. This year we were named to the Inc. 5000 list of fastest growing companies in the US.

We are currently looking for a Service Coordinator/Dispatcher to join our Network Operations Center located in Medford MA. Are you able to juggle multiple tasks and thrive in a constantly changing environment? This may be the role for you!

Responsibilities

  • Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
  • Ensures all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
  • Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
  • Reviews, processes and distributes all service documentation including service work orders
  • Responds to all customer requests for information or assistance
  • Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
  • Process daily work received from technicians
  • Manage service request from the point of scheduling through the completion of service
  • Maintain accurate customer information at all times
  • Assist service management as needed
  • Other duties as assigned.
Qualifications

  • Minimum 2 years working administration experience
  • High school diploma or equivalent
  • Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus
  • Must be detail oriented with strong communications skills
  • Must be able to work independently with minimal direction
  • Present a pleasant and professional demeanor when communicating with customers via phone and email
  • Ability to handle multiple tasks simultaneously

Benefits

  • Health, Dental & Vision Benefits
  • 401(k)
  • Life & Disability
  • Supplemental benefits available

Fire Safety Trainee

Are you looking for an opportunity to join the trades? Are you interested in entering the fire safety industry and working for a growing company?

Fire Equipment Inc. is looking for Trainees to join our teams located in Medford, MA, Hyannis, MA and Smithfield, RI. The Fire Safety Trainee will work with our licensed technicians to assist with the set up/clean up at customer sites, assist with inspections and have the opportunity to learn about the fire safety trades.  You will work with our fire alarm, sprinkler and special hazard technicians.

Responsibilities

  • Load/unload materials at job site.
  • Stage and distribute work material to other employees at job sites.
  • Assist with testing/inspection of fire alarm and sprinkler systems under close supervision of licensed technicians.
  • Stand at fire alarm panel and provide feedback to the licensed technician.
  • Complete paperwork as dictated by licensed technician using tablet/Salesforce CRM system
  • Perform inspections of fire extinguishers, emergency lights after obtaining the Fire Extinguisher License from the state
  • Performs other related duties as assigned by management.
Qualifications

  • Interest in pursuing a career in the fire safety industry
  • Initiative to learn the skills of the fire safety trade
  • Ability to follow through on assigned tasks
  • Good communication skills, verbal and written
  • Reliable
  • Capable of lifting, pushing, pulling, and/or carrying up to 75lbs
  • Must be able to follow basic safety procedures and precautions to help maintain a safe work environment
  • Basic understanding of fire safety industry (fire alarms, sprinklers, etc.) preferred
  • Basic computer skills
  • High school diploma or general education degree (GED)
  • Valid Drivers License

Benefits

  • Competitive Pay
  • 401(k)
  • Medical, Dental & Vision Insurance Package
  • Disability & Life Insurance Package
  • Paid Vacation & Holidays

Interested in becoming part of the Fire Equipment Inc team? We’d love to hear from you!

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